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 mls
(@mattspaeth)
New Member Customer
Joined: 4 years ago
Posts: 3
Topic starter 07/08/2020 1:20 pm  

Hi! I bought the Hypnaerosession Download a few days ago and it's still "Processing" and it's not available in my downloads. Is this product still active? Because I only found it on the site through a Google search and I can't find it through the store UI. I have a message into support since early Monday but no response still. 


   
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 mls
(@mattspaeth)
New Member Customer
Joined: 4 years ago
Posts: 3
Topic starter 07/12/2020 9:33 am  

I still haven't received any response from support and have tried calling almost every day during the stated new covid hours. Is anyone working there right now? 


   
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Ggringo
 Ggringo
(@ggringo)
Member Adventurer
Joined: 8 years ago
Posts: 965
07/12/2020 4:45 pm  

@mls , I  sent a quick msg to my contact at Aneros hoping they will provide you with answers.


   
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Glandrake
 Glandrake
(@glandrake)
Member Adventurer
Joined: 4 years ago
Posts: 88
07/13/2020 10:54 am  

For what it's worth.

Posted by: @glandrake

If you need further assistance with your account, consider making contact with any of these three forum staff members: 

Aneros Team https://community.aneros.com/community/profile/119789/

support https://community.aneros.com/community/profile/203275/

admin-aneros https://community.aneros.com/community/profile/1/

Click on the "send a message" button near the top of their profile to initiate a conversation asking them to look into the matter.  Then youses can work on resolving the issue.


   
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 mls
(@mattspaeth)
New Member Customer
Joined: 4 years ago
Posts: 3
Topic starter 07/13/2020 6:08 pm  

Thanks guys. I DM'd the Instagram account and thankfully they responded very quickly. They said they emailed support staff about my ticket but still haven't heard anything. I've been an Aneros customer since the beginning. If not, I would be considering contacting my credit card. Because it seems like there's no one there. 


   
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 Chocotaco
(@chocotaco)
Active Member Customer
Joined: 4 years ago
Posts: 8
07/19/2020 7:58 am  

@mattspaeth

 

Let me know if you here anything because im in the same boat--although I did get an email yesterday after I submitted a ticket 3 months ago and they sent this:

 

We apologize you did not receive a timely response from our team to your inquiry in April. A system error cause your reply to be lost in our database.
 
Our Tech Team is currently working to resolve the issue with the downloadable Hypnaerosession.
 
Once again, we sincerely apologize for the very delayed response.
 

 


   
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 Chocotaco
(@chocotaco)
Active Member Customer
Joined: 4 years ago
Posts: 8
07/26/2020 7:27 am  

@mattspaeth

I got a reply with the link to download last week not sure if you did but I figured I'd let you know so you can reach out if you havent heard back

 


   
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