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Lack of communication from Aneros regarding warranty

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 kaygo
(@kaygo)
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Joined: 8 years ago
Posts: 288
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02/08/2020 11:54 pm  

Short story: Spent a couple weeks trying to get someone to answer me about RMA'ing a Vice 2, finally got an answer, sent it back, it's been delivered to wherever Aneros receives them, and I can't get ahold of anyone about getting my replacement. Are there like, only two people working there or something?



   
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 Aneros Team
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02/09/2020 2:45 am  

Kaygo,

We're sorry you've experienced difficulty having your issue resolved.  Please send a P.M.  with the order details, including the tracking information and we will investigate it and respond to you promptly on Monday when our offices open.

 

Best,

Your Aneros Team



   
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Aneros Team
 Aneros Team
(@aneros-team)
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Joined: 8 years ago
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02/10/2020 12:06 pm  

Kaygo,

Thank you for providing your order information.  We did receive your return last week and we will be shipping out your replacement today! 

Best,

 

Your Aneros Team



   
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