Lack of communication from Aneros regarding warranty

kaygo

(@kaygo)

Reputable Member Customer

Joined: 8 years ago

Posts: 288

Topic starter 02/08/2020 11:54 pm

Short story: Spent a couple weeks trying to get someone to answer me about RMA'ing a Vice 2, finally got an answer, sent it back, it's been delivered to wherever Aneros receives them, and I can't get ahold of anyone about getting my replacement. Are there like, only two people working there or something?

Quote

Aneros Team

(@aneros-team)

Moderator

Joined: 8 years ago

Posts: 156

02/09/2020 2:45 am

Kaygo,

We're sorry you've experienced difficulty having your issue resolved. Please send a P.M. with the order details, including the tracking information and we will investigate it and respond to you promptly on Monday when our offices open.

Best,

Your Aneros Team

ReplyQuote

Aneros Team

(@aneros-team)

Moderator

Joined: 8 years ago

Posts: 156

02/10/2020 12:06 pm

Kaygo,

Thank you for providing your order information. We did receive your return last week and we will be shipping out your replacement today!

Best,

Your Aneros Team

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