Hi all,
Long term Aneros user and lurker on this forum. I just wanted to report an issue that I've been having for a few months now with my Helix Syn V which I purchased a few years ago. Lately, it's been switching itself on and off and the issue seems to suggest some sort of wiring/connection issue internally. When I lightly flick the device, it will suddenly come to life again. Even when it stops vibrating, it seems that it's only the electrics to the motor that are being affected as the light indicator is still working.
Has anyone else had this problem? Quite frankly I am disappointed that it is broken like this as I expected better quality from Aneros, especially given the price. I'm also reluctant to purchase a new one as who knows if they've fixed the fault.
Is this a known issue and is Aneros replacing any of the affected units?
Any help would be appreciated!