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08/14/2017 12:28 pm
We have received the various inquiries about the website chat being down and assure you that we know of the issue and are in the midst of installing a new chat.
The goal was to have this up by Thursday or Friday, due to the nature of the back-end of the website and the need to iron out any bugs this has taken a little longer than planned.
We are currently having our developers finish the last bit of code required to get this up and running.
We do know that it is down, we are getting a new one up and running and this should occur in the near future as we are on the last steps to make this happen.
We appreciate your patience and understanding.
Thanks,
Aneros Tech Team
08/14/2017 3:07 pm
@support,
Thanks for posting the update. 
I know many members are anxiously awaiting the opportunity to chat again in real time.
It is greatly appreciated when Aneros Support promptly responds to members concerns and problems.
08/15/2017 9:03 am
We are glad to know that the chat will soon be up in the back-end of the website !
08/15/2017 11:28 am
I am impressed that a company is willing to sustain the effort to support its customers long after purchases are made. HIH exemplifies the kind of commitment that more companies need to emulate in this era of Amazons, Walmarts and Costcos. This forum, chat and the wiki etc are cutting edge examples of leadership in manufacturing and customer support. As a 13 year forum member and committed user, let me say it if no one else has said it : Thanks Guys (and girls) !!!!
08/15/2017 1:17 pm
Thank you for the update [USER="22"]support[/USER] I am sure you are working as hard as possible to get this operational and your customers are sitting on the edge of their chairs to be able to see the results of the hard work you have done.
IT
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