Does Aneros company listen to us?

Posted by: @jja3

I've left a few suggestions on interesting designs and never got a response.  Do they actually read or care about the comments?

I believe they do read and care about their clientele's input. Over the years I have seen members comments/suggestions be incorporated in the evolution of their product line. However, they do not unnecessarily interject their opinion on the merits of an particular suggestion nor do they interfere with the exchange of information or opinions of participating members, except when members are in violation of the rules or spirit of the Forum. Also, this may be partially due to the fact they do not want to disclose information about improvements or new upcoming products to their competition.

Good Vibes to You!

They do respond intermittently. Over the past 10 years on this forum the staff barely makes it's presence know. The engagement with customers is very poor in my opinion.

I do think it would be beneficial for everyone to hear about the company's views on certain Super-O related topics from time to time. I wouldn't want them to chime in uninvited in day-to-day discussion, but they could easily start polls or post articles or topic prompts.  

To use an analogy, I'd like to think that a musical instrument maker is passionate about both the physical instruments they manufacture and the music people create with them. A little bit of interaction could go a long way without being intrusive. 

Thank you to everyone for your feedback on this topic.  Since its inception, our approach has been one of allowing the community to direct the evolution of the forum. We experimented with having a larger presence at various times in its history, but there were several things that developed that gave us pause. First, the emergence of some posts/threads doubting the authenticity of positive reviews and the members creating them. (For the record, we have never and will never create reviews of our own products).

Second, there was the sense among some that our presence stifled candid discussion. Something we wished to avoid. Ironically, in 2019 we had toyed with the idea of giving it another shot, but then COVID was upon us and other priorities took precedence. We appreciate the thoughts expressed here and will explore having more involvement in the forum and see where it takes us. 

Your Aneros Team

Addressing issues when brought forward is what we really need from Aneros.

From what I've seen since the site moved onto a new platform a few years ago, Aneros Support have done a great job in trying to iradicate any and all issues.  They fixed my few concerns along the way so no complaints from me. 

I'm sure Covid19 didn't make anybody's tasks easier.

@aneros-team 

Thank you for replying. My feeling is that without aneros support chiming in on topics every once in a while it feels like a ship without a Captain. @Rumel fills in for the support role. He can only do so much. Honestly I think this forum would be rudderless ghost ship without @Rumel. He has done an amazing job replying to customer questions while staff has been away.   

Just a few thoughts from an old time member...

Posted by: @the_bishop

Over the past 10 years on this forum the staff barely makes it's presence know. The engagement with customers is very poor in my opinion.

Take a moment to think about that statement. 

While I would love to see company staff more involved in discussions, we must first compare what we have here to other products.  Even when we look outside of the sexual health and pleasure industry, how often do we see company employees interacting with customers the way we have it here?  Most products don't have a forum or chat center to create community.  The ones that do often have a ton of threads with zero responses, leaving so many questions unanswered because no sense of community was established.  So..  Before we look at what it is we want, we have to look back in gratitude for what we already have.

A big thank you for this space being set up and maintained for what I think is close to 15 years.  And a big thanks to the members who have stuck around all those years to keep the discussions flowing.  It isn't as vibrant of a community as it once was, but new ideas are almost always discussed daily around here.

With that said...

I miss the old forum.  You were not logged out quickly, there was no rapid scrolling, and private messaging wasn't as glitchy.  From a user standpoint...  I loved the weekly chat events.  I think ever since the chat became a regular thing, people stopped using it, as it lost the luster it had before.  As they sometimes say..  When something becomes a norm, people take it for granted and never end up using it in the manner it was once beloved as.  Knowing I could only chat on the weekends or every other week made me make an effort when those chat events happened.

One thing I thought eventually would happen was the integration of blog posts into the forum community.  I mean.. I never really used the blogs.  I think that might be due to everything I have had to say being able to be posted in the forum.  If blog posts were somehow attachable to threads, or even more stand out in a user's profile, I might have used them often.  It always just felt like a whole different site to me, sectioned off from the already developed community.  Such a shame too...  While my journey has been long with not a ton of milestones and breakthroughs, having a journal of my sessions integrated into my Aneros site experience would have been kinda cool to look back on.

The cool thing about the innovation of this company has been how users and employers have grown together along the way.  One thing I think used to bring a lot of users into the experience was the product testing.  Instead of just telling customers "We can't wait for you to try this new technology", Aneros would select people from the community to test the products and talk them up to everyone else.  I can see why some customers may have been skeptical of those members being "plants", but being able to discuss products with people we already established relationships with, who had the ability to hold them in their hands before release, made the process a lot more inspiring.  I know despite my success with Aneros, I used to dream of the thought of being selected as a tester.  That is a type of enthusiasm for a product most companies have to pay a lot of money for.  Aneros did it organically

Lastly...  I want to bring up a thread I started about where exactly prostate pleasure comes from.  Believe it or not, I looked up information on Google, and almost all the articles referenced this community.  The research itself never seems to be out there for the public to read.  However, in an effort to create new products that make sexual health and pleasure more efficient, I am sure Aneros has done research of their own.  As someone who has become interested in how our body does what it does, it would be really cool if the company started sharing research information with the community.  I think it would spark a lot more interesting conversations.  And face it...  You are releasing research based on products already out in the market.  It isn't like there would be a worry of the competitors gaining an edge.